Players Travel has a commitment to excellence that defines our operations in all stages of an event. We offer the ultimate customer service, which is shown in our long list of testimonials from both casinos and from players. Customer satisfaction is measured in our client’s approval of our partnership and in how the services provided are perceived by the players.
We take care of all aspects of your casino travel events to the best of our abilities, which are substantial, to make sure that whether you are the casino, the airline, the cruise line, or the player, that we have provided you the best experience – every time. Please take time to review some of the testimonials from our gaming clients, VIP players, and travel partners.
Our casino has used the services of Players Travel for over four years with proven results. They not only provide the ultimate in guest service, but their program builds loyalty and increases ROI. I would highly recommend this to any business looking to build their database, increase revenues and return traffic.
Northern Quest Casino
I have worked with Lee and his organization for five years. I have a very high level of trust in him and his company’s ability to execute our yearly cruises. They have always provided excellent service to our most valued customers as well as our staff. Players Travel is very detailed oriented and is always coming up with new ideas to enhance the experience for our players. I have and will continue to recommend Players Travel to other colleagues.
Players Tavel is an amazing company to work with.
DIRECTOR OF MARKETING
I have employed the services of Lee’s company – Players Travel – on numerous occasions. Lee and his team have provided exemplary service from start to finish. The level of detailed and professional service from his team was very helpful and key to providing wonderful customer service experiences for our clientele. The service Lee and his team provide has consistently been of the highest caliber.
DIRECTOR OF MARKETING
During my tenure at Herbst Gaming we hired Player’s Travel several times over the years. Every event was a great success. We successfully transported up to 500 customers by plane, bus, and ship. The experience and professionalism ensure each trip was flawless.
Terrible's Hotel - Casino
Thank you for all your hard work onboard! You really play an invaluable & proactive role for us on the cruise, allowing us to focus on what was important for us – building relationships with customers, knowing that anything related to our guests and the ship would be taken care – without exceptions. Thank you very much!
I have had the pleasure of working with Player’s Travel on a annual cruise event for the past 6 yrs. Lee and his staff consistently provide the best service from beginning to end. He and his staff always go out of their way to make sure that our guests receive the VIP experience that they are accustomed to in Las Vegas. The event has become something that our guests look forward to every year and has helped to better relationships between our staff and guests. I would highly recommend Lee and Player’s Travel.
VICE PRESIDENT OF MARKETING
They make themselves more available than previous agencies. They work closely with our staff to coordinate our guest’s needs, facilitate all our travel itineraries, schedules, tours, reservations, and all others that would take numerous hours if we had to organize this. They traveled with us on the cruise handling all aspects, allowing our staff to spend the time with the VIPs. I really cannot think of any area they did not meet our expectations. We have had many opportunities where they could have dropped the ball, but they didn’t. They have always met our expectations and even surprised us with nice amenities for our staff and VIPs.
DIRECTOR OF PLAYER DEVELOPMENT
Las Vegas Hilton
I recognize the time and effort by you and your staff to make the experience the best it could be.
Everyone connected to Players Travel did an exceptional job in making our cruise one we’ll remember. They are the best! I would thoroughly enjoy going on another cruise with PTI as our escort!
A truly lifetime experience for my wife and I. We cant wait till next trip.
This was the most organized event or trip I have ever been associated with. My hat’s off to all people involved.
We had a fabulous time I think Adrianne was a perfect escort. She did a wonderful job. The embarkation was the best ever. You don’t mind losing your money in the casino when you are having such a good time.
The VIP treatment we received from Adrienne and Players Travel was so perfect we can never enjoy another cruise the way we did this one.
Glad to have had the opportunity at least once in my life to be treated like royalty.
Once the reservations were done the experience was one I’ll always remember. I feel a little spoiled now, it may be hard to return to “Just another passenger status” Thank You !!!!
Felt the trip was first class from beginning to end. We were spoiled and waited on hand and foot. Hard to come back to reality. The entire week was perfect.
I was apprehensive at first but the Players Travel staff quickly put me at ease and I had the best time and I would do it again if Players Travel is involved.
The whole trip was wonderful I truly enjoyed the experience and would love to participate again. I also cannot say enough good about the Players Travel Staff that I had contact with.
The entire cruise was very nice. However, the one person that really exceeded our expectations was our Players Travel escort.
Alaska is the best. We were really treated like VIP’s especially getting on and off the ship. And at the airports! Super service! You guys are the best this year.
Lee and his team have shown exemplary customer service to their esteemed clients, while delivering well orchestrated and organized groups to Carnival Cruise Lines. Lee’s marketing expertise and ingenuity has supported all of his customers in having many successful casino group programs.
Carnival Cruise Line
Lee, and his company PTI have always strived to deliver a top-notch superlative product in the area of casino marketing and strategic partnerships with major Las Vegas and international casinos. Go PTI! During my tenure at Carnival Corporation I have nothing but praise for their professionalism.
Carnival Cruise Line